Safety & Care

At By Freya Infant Wellness, your baby’s safety, comfort, and wellbeing are at the heart of everything we do. Our Safety & Care guidelines ensure every experience — from hydrotherapy and infant massage to using our products at home — is nurturing, secure, and developmentally appropriate.

Please take a moment to read through the information below before visiting our space.

1. HYDROTHERAPY SAFETY

Supervision

  • Babies must remain under the direct supervision of a parent or guardian at all times during hydrotherapy.

  • A trained team member will guide each session, however parents remain responsible for their child’s safety.

Water Hygiene & Quality

  • Our spa water is sanitised, filtered, and tested daily to maintain strict hygiene standards.

  • Pods are cleaned and disinfected between each use.

Age & Health Requirements

  • Hydrotherapy is suitable from 2 days old to 12 months, provided your baby is in good health.

  • Please postpone your session if your baby:

    • has a fever, rash, infection, diarrhoea or vomiting

    • has recently received vaccinations and is unsettled

    • has open wounds or skin infections

    • has been advised to avoid pools or water-based activity by a healthcare professional

Floatation Rings & Support Devices

  • We use premium, medically safe floatation devices designed specifically for infant hydrotherapy.

  • Devices are sanitised after each use and checked for integrity.

  • Babies are never left unattended in a floatation device.

Feeding & Timing

  • Please avoid feeding immediately before a hydrotherapy session.
    Allow 15–20 minutes after formula or 10 minutes after breastfeeding.

  • If your baby is unsettled, hungry, or overtired, we may adjust or shorten the session to maintain comfort and safety.

2. INFANT MASSAGE SAFETY

Touch & Consent

  • We follow the Infant Massage Information Service (IMIS) standards for safe, respectful touch.

  • Your baby’s cues are always prioritised — we stop or modify techniques if baby shows signs of discomfort.

Massage Oils

  • We use By Freya Organic Cold-Pressed Sunflower Oil, suitable for sensitive skin and free from fragrances, preservatives, and additives.

  • If your baby has known allergies or skin conditions, please inform your practitioner prior to the session.

Session Environment

  • Massage takes place in a safe, warm, calm environment.

  • Babies may remain in a nappy or partially undressed according to parent comfort.

3. ILLNESS & ATTENDANCE

Please keep your baby home if they are experiencing:

  • Fever

  • Cold or flu symptoms

  • Vomiting or diarrhoea (within the last 48 hours)

  • Contagious illness (e.g., RSV, conjunctivitis, hand-foot-mouth)

  • Any condition requiring medical clearance

Your baby's wellbeing is always our priority, and attending while unwell may impact other babies in the space.

4. ALLERGIES & SENSITIVITIES

Please notify us of:

  • Skin sensitivities or eczema

  • Food allergies (for class environments)

  • Latex allergies (for dummies or floatation devices)

  • Essential oil sensitivities

  • Any medical conditions we should be aware of

We will tailor your experience as needed.

5. PRACTITIONER QUALIFICATIONS

All practitioners and staff operating sessions are:

  • Trained in infant hydrotherapy safety by our Founder

  • Trained in Infant Massage by our founder who holds a paediatric massage consultant qualification (IMIS)

  • First Aid & CPR trained

  • Valid Working with Childrens Check

  • Valid Police Check

  • Educated in reading infant cues and responding to individual needs

We are dedicated to delivering care that is gentle, developmentally appropriate, and evidence-informed.

6. PARENT RESPONSIBILITY

While our team supports each session, parents/guardians are responsible for:

  • Remaining within arm’s reach of their baby at all times

  • Adhering to health and safety guidelines

  • Informing staff of any concerns or relevant medical history

For your peace of mind and ours, babies remain under full parental supervision throughout every visit.

7. RETAIL PRODUCT SAFETY

Dummies

  • All CMC Gold dummies meet Australian and European safety standards.

  • Replace every 4–6 weeks or sooner if worn.

  • Sterilise according to manufacturer instructions.

Skincare

  • Patch test any new product before full use.

  • Avoid using essential oils directly on babies under 3 months unless advised.

Bedding & Textiles

  • Follow safe-sleep guidelines as per Red Nose Australia.

  • Never place loose items in a cot during sleep.

8. DISCLAIMER

By participating in sessions or using products purchased from By Freya Infant Wellness, you acknowledge:

  • All activities are voluntary

  • You have disclosed relevant medical information

  • You understand our staff do not diagnose or treat medical conditions

  • Hydrotherapy and massage are supportive wellness services, not medical interventions

If you have concerns about your baby’s health, always seek advice from a GP, paediatrician, or qualified healthcare professional.