Last updated: November 2025

By Freya Infant Wellness (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled safely, securely, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book a service, attend our spa, or purchase our products.

1. INFORMATION WE COLLECT

We collect information that helps us provide safe, high-quality services to you and your baby.

1.1 Personal Information

This may include:

  • Name

  • Email address

  • Phone number

  • Address

  • Billing details

  • Baby’s name, age, and date of birth

  • Emergency contact details

1.2 Baby Wellness Information

Collected only when relevant to your session:

  • Health history

  • Allergies or sensitivities

  • Skin conditions

  • Developmental concerns

  • Session notes (hydrotherapy/massage suitability)
    This helps us deliver safe, personalised care.

1.3 Booking & Payment Information

Through our booking system (Acuity) and payment processor (Square), we may receive:

  • Appointment details

  • Payment confirmations

  • Billing history

We do NOT store your full credit card details — these are processed securely by third-party providers.

1.4 Website Information

When you browse our website, we may automatically receive:

  • IP address

  • Device and browser type

  • Cookie data and analytics
    This helps improve website performance and user experience.

2. HOW WE USE YOUR INFORMATION

Your information is used for purposes such as:

  • Providing hydrotherapy and massage services

  • Ensuring safety and suitability for your baby

  • Managing bookings and appointments

  • Sending reminders, updates, and confirmations

  • Accessing your member portal and membership benefits

  • Processing payments and transactions

  • Responding to enquiries or support requests

  • Maintaining business operations and recordkeeping

  • Complying with legal obligations

We do not sell or rent your personal information to third parties.

3. CONSENT

By providing personal information through:

  • our website,

  • booking system,

  • membership system, or

  • in-centre forms,

you consent to us collecting and using this information for the purposes outlined.

You may withdraw consent at any time by contacting us.

4. DISCLOSURE OF INFORMATION

We may share your information only when necessary, such as:

  • With service providers (Acuity, Square, email platforms)

  • For legal or regulatory compliance

  • When required by law enforcement

  • When authorised by you

We ensure all service providers meet appropriate privacy and security standards.

5. DATA STORAGE & SECURITY

We take reasonable steps to protect your information from:

  • Loss

  • Misuse

  • Unauthorised access

  • Alteration

  • Disclosure

Your data is stored securely through trusted third-party platforms using encrypted systems, secure servers, and password protection.

6. ACCESS & CORRECTION

You may request:

  • Access to the personal information we hold about you

  • Corrections to inaccurate or outdated information

To do so, contact us at any time.

7. CHILDREN’S PRIVACY

Because our services are designed for infants, we collect information about babies only from their parent or legal guardian.

We do not knowingly collect data directly from children.

8. RETENTION OF INFORMATION

We retain information only for as long as necessary to:

  • Provide ongoing services

  • Meet legal obligations

  • Maintain accurate business records

You may request deletion of your information where legally permissible.

9. COOKIES & WEBSITE TRACKING

Our website may use cookies and analytics tools to:

  • Improve performance

  • Customise content

  • Analyse traffic

  • Enhance user experience

You may disable cookies in your browser at any time.

10. THIRD-PARTY LINKS

Our website or member portal may contain links to external websites.
We are not responsible for the privacy practices of third-party sites and encourage you to review their policies.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy as needed.
The latest version will always be available on our website.

12. CONTACT US

For privacy enquiries, access requests, or corrections, please reach out through our contact form.

Privacy Policy